Team Manager, Customer Onboarding

Skimmer http://getskimmer.com is on a mission: to modernize the pool and spa service and repair industry. We’re a private equity-backed company with 6000+ customers using Skimmer’s pool service platform to transform their businesses. But we’re not stopping there (there are over 70,000 pool service companies in this surprisingly large “niche” space).

Our customers love us almost as much as we love them (check out our reviews https://www.capterra.com/p/177014/Skimmer/reviews/ and our NPS score of 68!)

We were recently honored to join the Inc. 5000 list of fastest-growing companies, the Deloitte Fast 500, were named one of Built In Austin's Best Startups, as well as Austin's Best Places for Working Parents.

We’re looking for big thinkers with small egos, so let’s dive in!

Our Values

At Skimmer, we:

- Realize our customers' success is our success.

- Build humble, diverse teams who have fun winning.

- Drive results with urgency.

- Earn trust through transparent communication.

What you’ll do:

Reporting to our VP, Customer Success and Support, you’ll lead a currently small but mighty team of 3 Customer Onboarding Managers who specialize in managing onboarding new and everboarding existing client engagements for Skimmer’s bigger and more complex SMB clients. This role sits at the intersection of leadership and hands-on customer implementation success. You’ll be accountable for team performance, digital-led/tech touch process scalability, and customer activation rates, ensuring every new pool pro starts strong with Skimmer.

Your work will directly influence customer retention, product adoption, and long-term business growth across our nationwide customer base.

Key Responsibilities:

Team Leadership & Development

- Coach and mentor a current team of Onboarding Managers, helping them deliver consistently excellent customer experiences. Support and develop team members through 1:1s, shadowing calls, and skill-building sessions.

- Set clear milestones and pe...