Deployment Operations Lead

About HappyRobot

HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate - they make decisions, take action, and run operations autonomously across voice, email, and enterprise systems. Born in Y Combinator (S23) and backed by a16z and Base10 with over $60M raised, we power critical operations for global enterprises worldwide.

Our platform is battle-tested in the most demanding environments - where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto. https://www.happyrobot.ai/blog/manifesto

Role Overview:

We are looking to grow our team with a Deployment Operations Lead to act as the operational backbone of our Deployments organization. This is a role for a high-output operator who loves discipline, structure, and execution. At HappyRobot, you will sit at the critical intersection of three key functions: Deployments (Forward Deployed Engineers and Deployment Strategists), Commercial, and Product. You are the connective tissue that ensures every account is staffed correctly, delivered on, and continuously improving. You will own the playbooks, the staffing model, and the feedback loops that turn deployments from a series of one-off engagements into a repeatable, scalable engine—whether that means building a new onboarding runbook, reallocating FDEs across accounts mid-quarter, or structuring how commercial scopes the next deal.

Key Responsibilities:

- Playbooks & Delivery Standards: Build and maintain the playbooks that define how HappyRobot deploys. You will codify what good looks like at every stage—scoping, kickoff, integration, go-live, expansion—so that every FDE and DS has a clear, proven path to follow instead of reinventing the wheel on each account.

- Staffing & Capacity ...