Account Manager

ABOUT ZIPLINE

Zipline is a well-funded, rapidly growing SaaS company transforming how frontline teams work. We empower the world’s leading brands across retail, healthcare, logistics, and beyond to connect, align, and inspire their employees- from headquarters to the front lines. Our customers consistently give us best-in-class NPS and CSAT scores, and they rave about how Zipline makes their teams’ lives easier and their businesses more effective. We’re also a fully remote company, with passionate employees across the U.S., Canada, and around the globe.

Please note: Zipline is 100% remote and accepts applicants from Canada, US & internationally. This role would require you to work in a North American Time Zone.

ABOUT THE ROLE

As an Account Manager at Zipline, you'll fill a critical role managing ongoing customer relationships and maintaining high levels of customer satisfaction. You'll be the primary point of contact for assigned accounts, responsible for onboarding, adoption, renewals, and expansion. You'll also act as the voice of the customer internally, partnering with Implementation, Support, and Product to make sure customers get lasting value from Zipline. This role is built for someone who takes initiative, thinks independently, and gets genuine energy from building relationships and making customers win.

WHAT YOU’LL DO

- Support and lead the onboarding of new customers to ensure a successful Zipline launch to their users.

- Act as the primary point of contact for assigned customers and serve as the voice of the customer within Zipline.

- Build strong relationships across each customer's organization, including executive sponsors and operational stakeholders, by understanding their goals, culture, and decision-making structure.

- Advise customers on best practices and continuous improvement opportunities to drive long-term success with Zipline.

- Educate customers on new features, enhancements, bug fixes, and relevant Zipline updates.

- Pa...