Account Manager

Omniscient Digital is an organic growth agency that partners with ambitious B2B SaaS companies like SAP, Adobe, Loom, and Hotjar to turn SEO and content into growth engines.

About this role

We're hiring an Account Manager to own client relationships and drive retention and expansion across a portfolio of B2B SaaS accounts. You'll be joining a function that's actively being built, and you'll co-shape what "great" looks like alongside your fellow AMs and our Chief Client Officer.

This role is accountable for client retention, net revenue retention, and overall client satisfaction. Success means turning SEO and content into measurable pipeline, securing renewals, and converting smart expansion opportunities into closed work.

This is a high-leverage role. We hire AMs who operate as the driving force on accounts — not participants in them. If you're great at coordinating but want someone else to own the narrative and the commercial outcome, this isn't the role for you. If you've been running accounts and are looking for the autonomy to set the standard, keep reading.

This role reports directly to the Chief Client Officer and has the opportunity to evolve into a team lead position as the function scales.

We require work hours to overlap at least 3 hours with US Eastern Time.

YOUR RESPONSIBILITIES

Your responsibilities will include …

- Own the relationship. Serve as the primary point of contact for senior stakeholders. If something is unclear on an account — who owns the deck, what the narrative should be, when the renewal motion starts — you make it clear. You don't wait for the strategist to bring it up.

- Own the narrative. Bring the first draft of the deck, the QBR narrative, the renewal pitch, and the performance story. Strategists refine your draft, not the other way around. Translate SEO and content performance into executive-ready language that ties to pipeline, ARR, and the business outcomes your client cares about.

- Own renewals end-to-end. You ow...