Associate Renewals Specialist - SMB

Associate Renewals Specialist - SMB/Success Outreach are driven operational problem-solvers working to set up success and expansion within our self-service segment. Our team’s goal is to make sure small and medium-sized cryptocurrency businesses and financial institutions see the value of implementing our solutions, have a great digital experience, and keep coming back.

Associate Renewals Specialist have an understanding and some experience of a software sales cycle and are eager to learn the ropes in building a new type of customer journey to support our emerging segment of customers. You’ll grow your understanding of renewals and account management and learn to identify pain points, communicate the value of our solutions, and lead customers through a successful renewal process. In this role, your success will be measured by renewal attainment, operational excellence, and successful expansion of these high-potential accounts.

In this role, you’ll:

- Manage customer support escalations, prepare/execute renewals and work with the team to keep our machine running like clockwork.

- Train to be an expert in our product suite and connect existing customers with the best solutions to achieve their business goals and regulatory responsibilities.

- Partner with the team and revenue operations to execute automation and internal AI systems to increase capacity, tackle tough problems, and improve the customer journey.

- Drive adoption by developing a strong understanding of customer satisfaction, the renewal process, and what it takes to help our customers succeed.

- Learn to create and execute a data-driven approach to prioritize and manage customers at scale, enabling growth in a high-volume, low-touch environment.

We’re looking for candidates who:

- Understand B2B SaaS Sales and can think at scale, focusing on the customer journey

- Can identify, communicate and execute improvements to day-to-day processes using automation and AI

- Are articulate, enthusi...