Benefits Verification Representative, Work From Home Charlotte, NC

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Assists with insurance verification and authorization, revenue cycle management, copay assistance and issue resolution and follow up. Provides support to referral sources and pharmacy team to ensure timely processing of referrals. Gathers necessary information to verify critical member benefits insurance coverage, such as policy numbers, group numbers, and demographic details Reviews insurance plans and policies to determine the extent of coverage. Contacts insurance providers to verify eligibility, coverage limits, pre-authorization requirements, and any specific benefits relevant to member services or treatments Explains the verification process, provides updates on the status of benefits verification, and addresses any questions or concerns related to coverage or financial responsibility Communicates any authorization requirements, coverage limitations, or pre-certification processes to ensure smooth billing and claims processing Investigates and resolves any challenges or conflicts that may arise during the verification process, working closely with insurance providers, patients, or members to find resolutions Proposes process enhancements, automation, or system improvements to streamline operations and enhance the overall effectiveness of benefits verification activities. Works with pharmacy team to provide promptly and professionally, ensuring a positive customer experience. Schedule : Availability between 8am to 6pm Monday - Friday EST Required Qualifications 1+ years of specialty pharmacy experience Must li...