Clinical Team Lead

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary This is a work from home position. Applicant must reside in the state of Florida and be willing to work the following schedule: Monday through Friday, 8am to 5pm EST with occasional rotating weekend and holiday coverage required per business needs. The Team Lead is accountable to leadership to support the day to day operations of the team. This position has no supervisory oversight of staff, but requires a solid understanding of the workflows, policies and procedures to ensure the team is producing at a successful level. The Team Lead supports the onboarding of new staff as well as quality monitoring and assignment triage. The Team Lead is a single point and first line of contact for staff for clinical issues. They may lead projects as assigned. The Team Lead provides ongoing communication and updates to leadership and contributes and participates in team meetings. The role requires promoting cooperation and team-building between all department members. The Team Lead will: Serve as expert in contractual regulations. Serve as a content model expert and mentor to the team regarding practice standard, quality of interventions, problem resolution and critical thinking. Ensure adherence to plan sponsor performance targets. Implement and support program policies and procedures. Utilize critical thinking skills to raise the level of team performance. Training Mentor the team, monitoring and providing feedback regarding performance relative to best practices; New-hires: Request access, plan orientation, schedule CORE train...