Business Process Architect

Summary of the Role The Business Process Architect is a senior individual contributor and critical systems thinker within the Global Delivery Governance team, part of Salesforce Professional Services. This is a net-new role on a team that is itself in transformation — which means there is no playbook waiting for you, no established process to inherit, and no predecessor to hand things off. That is precisely the point. You are the connective tissue between our delivery methodology and the intelligent tooling that will eventually automate it. You will arrive at a function that is actively mapping its own terrain. The team knows where it needs to go — a delivery model where governance is invisible, embedded in workflow, and powered by AI — but the road is still being built. You are the person who helps build it: mapping what exists, identifying what's broken, designing what should replace it, and translating all of that into requirements precise enough for engineering and technical partners to execute. You are not an enforcer — you are a designer. You see process friction before others do, document it precisely, and translate it into business requirements that drive lasting, scalable change. You are energized by ambiguity, not paralyzed by it. You create structure where none exists and move forward confidently even when the full picture isn't yet clear. This role is foundational to our shift from manual governance to Governance by Design: a model where compliance is a natural outcome of a great user experience, not an external burden placed on delivery teams. The What: The work we do that delivers impact and drives business outcomes. This role is responsible for designing the process architecture that enables our delivery organization to operate at scale — consistently, predictably, and with minimal administrative overhead. The primary impact is realized through: Map & Redesign Core Delivery Processes: Own end-to-end process documentation across our delivery ...