Business Value Services Lead

About the Role The Business Value Services (BVS) team serves as trusted value advisors to our Global Public Sector, Education, and NGO customers. This role will be focused on the Nonprofit sector, making this Nonprofit experience critical. We bridge the gap between Salesforce capabilities and customer business outcomes by quantifying value, articulating ROI, and enabling account teams to speak the language of business decision-makers. As a BVS Specialist, you'll partner with Account Executives, Solution Engineers, and customer stakeholders to build compelling business cases, craft strategic value messaging, and accelerate deal velocity across government agencies, educational institutions, and nonprofit organizations. ------------------------- What You'll Do Value Discovery & Business Case Development - Lead value discovery workshops with customers to identify business goals, pain points, and success metrics - Build quantified business cases using a combination of tools demonstrating ROI, TCO advantages, and financial impact - Create compelling value maps that connect organizational goals to Salesforce capabilities and measurable outcomes - Translate technical solutions into business value narratives that resonate with C-suite executives and budget decision-makers Strategic Proposal Development - Collaborate with account teams to craft value-infused proposals and executive presentations - Develop sector-specific messaging for Federal, State & Local Government, Education, and NGO markets - Position Salesforce solutions (Public Sector Solutions, Education Cloud, Nonprofit Cloud, Data Cloud, Agentforce, etc.) in the context of mission-critical challenges - Incorporate customer success metrics, industry benchmarks, and Forrester TEI studies into sales materials Sales Enablement & Advisory - Serve as a value-selling subject matter expert for account teams across your assigned territory/accounts - Conduct "office hours" and advisory sessions to coach AEs and SEs on value-s...