Collections Specialist

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COLLECTIONS SPECIALIST

Location: Remote (Philippines)

Reports to: Accounts Receivable Manager

Team: Finance

ABOUT PANOPTYC

At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 15,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching. As a fully remote, rapidly growing team, we're excited to invite top talent to join us in reshaping the future of retail security.

ABOUT THE ROLE

We are hiring a Collections Specialist who is a proactive and systematic professional focused on the heartbeat of our business: healthy cash flow. This is not a passive administrative role; you will be the owner of our accounts receivable cycle, ensuring our enterprise clients stay aligned with their commitments while maintaining high-quality professional relationships.

You will own the full collections cycle and are responsible for:

- High-volume invoice follow-up via phone and email.

- Account reconciliation to ensure accuracy and resolve outstanding balances.

- Negotiating payment plans and resolving billing disputes cross-functionally.

- Building strong relationships with client billing departments to ensure seamless payment loops.

You must be systematic, commercially sharp, and possess a strong owner mindset. We value the ability to be firm on results while remaining professional and solution-oriented.

WHAT YOU’LL OWN

Receivables Management

- Execute a proactive strategy to follow up on overdue invoices through daily phone calls and emails.

- Regularly review customer accounts to identify outstanding balances and ensure accurate allocation.

- Maintain a clean and up-to-date AR aging report.

Negotiation & Problem Resolution

- Lead negotiations with ...