Coordinator, Member Engagement Service

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. How this role makes an impact: As part of Signify Health’s Member Engagement team, the Member Engagement Customer Service Coordinator plays a key role in improving the experience for health plan members and clinicians. You will serve as a liaison between our Member Engagement team, health plans and affiliates, health plan members, and physician practices across the country. In this role: You will speak with members enrolled in various Medicare Advantage and Medicaid plans, as well as healthcare providers and health plan employees across the U.S. This is a phone‑based, multi‑faceted role that involves coordinating medical appointments, documenting interactions, and supporting our team in meeting goals for productivity, quality, and customer service . This position reports to a Member Engagement Customer Service Manager . Make outbound calls to members and medical facilities Schedule Primary Care Physician (PCP) appointments Coordinate communication between members, clinicians, and doctors’ offices Present a positive, professional demeanor to clients, health plan members, clinicians, and colleagues Use multiple internal and external systems to schedule member appointments and ensure smooth communication between members, providers, and Signify Assist health plan members with connecting to a PCP following a health assessment Meet department goals for quality, customer service, and productivity (for example, number of calls, appointments scheduled, attendance, and quality targets) in an office or remote environment Follow and accurately...