Customer Marketing Manager

About Taktile

Taktile is the agentic decision platform for financial services that delivers superior outcomes and reduced operational costs without compromising on compliance. We unlock fastest time to value in the industry by combining AI agents and humans in the loop and equipping them with proprietary business logic, data, and external integrations. Already powering millions of decisions every day, Taktile helps banks, fintechs, and insurers move from vision to value in weeks, with customers including Mercury, Zilch, Kueski, and Allianz.

About the role

We're looking for a Customer Marketing Manager to join our marketing team and turn Taktile's customers into a powerful growth engine. The ultimate outcome of this role is to deepen customer relationships, generate compelling proof points that accelerate new business, and drive expansion by keeping existing customers engaged and successful. This is an individual contributor role reporting directly to our VP of Marketing.

You'll own the full post-sale marketing motion - from advocacy and case studies to expansion campaigns - working closely with our customer success, sales, and product marketing teams to ensure our customers' success stories are heard in the right rooms.

What you'll do

Build Customer Advocacy

- Develop and manage a structured customer reference and advocacy program that sales can activate at every stage of the deal cycle

- Identify, recruit, and nurture customer champions across Taktile's key accounts

- Own Gartner Peer Insights, G2, and other review platforms to build credible third-party proof

Create Compelling Customer Evidence

- Lead the end-to-end production of customer case studies, impact stories, and video testimonials

- Maintain a living repository of customer proof points - by use case, segment, and buyer persona - that the full team can draw from

- Partner with product marketing to ensure customer evidence directly supports messaging and positioning

Drive Expansion Mark...