Customer Service Representative

We're looking for a polished, high-energy Customer Service Representative with experience supporting luxury or fashion brands to deliver a premium client experience. This is not a standard support role and it is not for someone looking for a predictable 9-to-5. The clients you serve expect a level of care, polish, and responsiveness that matches the brand they have chosen to engage with, and the role requires flexibility, hustle, and genuine passion for the luxury space. You will handle customer inquiries, resolve issues, and manage the full customer journey with the discretion, warmth, and professionalism that luxury clientele expect. You will work across time zones, coordinating with teams in New York and Hong Kong in the same day. If you thrive in fast-paced environments, are comfortable with flexible and rotating shift schedules, and understand what white-glove service actually looks like in practice, this role is a strong fit. Working hours for this role are 3 PM to 11 PM EST, with flexibility as schedules may shift. Candidates must be comfortable with evening and night shift schedules and able to overlap with both U.S. and Asia-Pacific teams. Why You'll Want to Join You will be paid in USD (bi-monthly: every 15th and 30th) Paid Time Off in accordance with company policy Observance of Holidays per company guidelines 100% remote setup so you can work wherever you're most productive Client-facing role inside a premium brand environment where your communication sets the tone Opportunity to build long-term relationships with high-value customers What You'll Work On Premium Customer Support Handle inbound inquiries from luxury brand customers via email, chat, or phone with professionalism and warmth Resolve order issues, returns, exchanges, and complaints in a way that protects the customer relationship and reflects brand standards Anticipate customer needs and go beyond transactional responses to deliver a genuinely premium experience Manage escalations with compos...