Customer Service Representative - Bilingual

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Title: Customer Service Representative Position Summary: We are seeking a compassionate , customer- obsessed Customer Service Representative to care for our customers . Our customers include members of our benefit plans, employers that offer benefits, doctors, hospitals, and other providers of healthcare. In this role, you will create connections with our customers by helping with their benefits and claims to improve their health and well-being . You will be responsible for educating customers about their benefits and claims while resolving issues and directing them to helpful resources. This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction through kind and respectful interactions. As the face of our company , you will care for our customers by research ing issues, document ing outcomes, resolv ing inquiries and delivering a high level of customer satisfaction. Your ability to listen and respond to customer needs is crucial in inspiring trust and loyalty. This position will have virtual training and once training is successfully completed, the position is considered work from home for any candidates in the CST/EST time zone. Please note training is up to 10 weeks, 8 hours per day, Monday - Friday (Can be scheduled to start as early as 7am in your time zone and end as late as 7pm in your time zone). Time off requests will not be approved during training. Permanent schedules can be assigned with start times as early as 7am in your time zone and end as la...