Customer Support Team Leader

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.

About the Customer Support Team Leader role...

The Customer Support Team Leader role is an integral member of our Global Customer Support team. Responsible for Coaching, Engaging, Supervising, Leading and Developing our General Services team to deliver excellent customer service. 

As Support TL, you will be the primary point of contact for team members, acting proactively to ensure smooth operation and collaboration across teams. Leading by example, the Support Manager is responsible for the efficiency, quality and development of the team. 

What you’ll do…

- Build a team of support consultants who put the customer first.

- Monitor and delivery of team performance on a daily basis.

- Review gaps in performance for the team and putting action plans in place for individuals not achieving performance targets. 

- Conduct 1:1s, performance ...