Director, Customer Experience

ABOUT US:

Brisk Teaching is the leading AI platform for K-12 educators, empowering teachers to deliver personalized, curriculum-aligned instruction at scale. Our Classroom Intelligence tools connect teachers, students, and curriculum—making meaningful learning happen in classrooms every day. We believe the best technology is cutting-edge, respects teachers’ time, integrates into real classrooms, and helps educators focus on what matters most.

Since launching, Brisk has experienced rapid growth. Over 2 million teachers use our platform, and we partner with districts and schools nationwide to transform how educators teach and how students learn.

We're backed by leading venture and edtech investors including Bessemer Venture Partners (Shopify, LinkedIn, Anthropic, Perplexity) and Owl Ventures (Newsela, Quizlet, MasterClass), with a team spanning top AI companies and real classroom experience.

We're a fast-moving, collaborative team driven by a shared commitment to educator impact and product excellence. Our values—urgency, ownership, and focus—shape how we build and who we are.

THE OPPORTUNITY:

We are seeking a strategic and experienced Director, Customer Experience to lead the post-sale customer journey for Brisk Teaching's paying district and school partners. This role owns the full spectrum of how customers experience Brisk after they buy — from onboarding and time-to-value through professional learning, and ongoing engagement to drive adoption and usage.

You will directly manage our Professional Learning team — currently two Professional Learning Program Managers and a contract team of seasonal trainers — and own the strategy for synchronous and asynchronous learning programs, onsite and virtual PD delivery, and the enablement content that drives educator confidence and product adoption. You will also own the customer onboarding experience, ensuring that districts move quickly from technical implementation to meaningful classroom usage.

This is a leadershi...