Director, Customer Success

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com. Job Description: Amplify is seeking a strategic and empathetic leader to join our team as the Director of Customer Success on the Customer Success and Development team. In this pivotal leadership role, you will report directly to the Regional VP of Customer Success and Development and assume responsibility for a regionalized team of Customer Success Managers (CSMs). Your directive is to drive the post-sale customer journey, ensuring that districts and schools not only successfully onboard with Amplify’s products but also achieve deep adoption, realize long-term value, and drive retention and expansion.. As a manager and coach, you are responsible for nurturing your direct reports, guiding their account strategies, and effectively managing escalations. You will act as a strategic partner to cross-functional teams and an executive sponsor for some of our critical customers. By leveraging data-driven insights and fostering a culture of excellence, you will play a direct role in securing renewals, reducing churn, and expanding Amplify’s footprint in the education landscape. This role demands a proactive approach, strong executive presence, strategic problem-solving skills, and the ability to inspire both your customers and your team. Essential Responsibilities : Strategic Leadership & Team Management Build and M...