Director, Growth Operations & Systems

THE OPPORTUNITY

As a Director of Growth Operations & Systems you’ll drive the systems and processes behind Pearl Health’s growth engine, owning territory planning, pipeline forecasting, contracting, and provider onboarding. It blends commercial strategy with hands-on leadership of the customer relationship management (CRM) system and contract management platforms to power effective go-to-market (GTM) execution, while partnering cross-functionally. The role will play a key part in shaping how Growth Operations evolves through building scalable systems, processes and team capabilities to support the company’s commercial expansion over the coming years.

WHO WE ARE

Pearl Health is dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care. Our platform delivers the technology, financial tools, and expert services that enable practices to provide more proactive, effective care to their Medicare patients, ultimately lowering costs and improving health outcomes.

Founded in 2020, we are a team of healthcare and technology innovators backed by premier investors like Andreessen Horowitz, Viking Global Investors, and AlleyCorp. We partner with thousands of providers across 44 states to build a more sustainable future for American healthcare.

WHAT YOU'LL DO

- Design and implement CRM architecture (via Hubspot) improvements that increase efficiency across the Growth org, including custom object design, workflow automation, and integration infrastructure

- Build bulk contracting infrastructure for peak season in partnership with the broader Growth team

- Define the systems integration roadmap: prioritize builds against team capacity and business need, and establish documentation standards (data dictionaries, admin SOPs, integration specs)

- Stand up deal pipeline forecasting infrastructure and management dashboards

- Lead the design of Growth-to-CS lifecycle processes

- Partner with Dat...