Engineering Manager

ABOUT ZIPLINE

Zipline is a well-funded, rapidly growing SaaS company transforming how frontline teams work. We empower the world’s leading brands across retail, healthcare, logistics, and beyond to connect, align, and inspire their employees- from headquarters to the front lines. Our customers consistently give us best-in-class NPS and CSAT scores, and they rave about how Zipline makes their teams’ lives easier and their businesses more effective. We’re also a fully remote company, with passionate employees across the U.S., Canada, and around the globe.

ABOUT THE ROLE

We're looking for an Engineering Manager who will build and lead high-performing Ruby on Rails teams as Zipline scales its product surface area and infrastructure. This is a hands-on leadership role. You'll own delivery outcomes, grow engineers' careers, and drive adoption of AI-powered development practices across your teams. You won't be writing production code daily, but you'll need deep technical fluency to guide your team through complex architectural decisions, keep technical debt visible and under control, and help engineers ship with confidence.

WHAT YOU’LL DO

- Manage and coach a team of software engineers delivering secure, scalable features for Zipline's enterprise customers.

- Partner with Product and Design to scope, prioritize, and deliver solutions while balancing ongoing engineering health.

- Own a technical debt roadmap for your teams. You'll identify, quantify, and sequence debt reduction work alongside feature delivery so it doesn't become an afterthought or an emergency.

- Drive adoption of AI and agentic development workflows within your teams. This means getting engineers productive with tools like Claude Code, establishing quality gates and review practices for AI-assisted output, and measuring the impact on velocity and code quality.

- Build and maintain team processes that support async, remote-first collaboration. You'll facilitate ceremonies, manage capacit...