Exchange & Copilot Operations Support Engineer

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Exchange & Copilot Operations Support Engineer plays a critical role in ensuring the reliability, performance, and security of the enterprise Microsoft Exchange environment and Microsoft 365 Copilot services. This role supports daily operations, troubleshooting, service optimization, and user enablement across Exchange Online, hybrid messaging, and Copilot integrations. The ideal candidate brings strong technical depth in Microsoft Exchange, M365 administration, PowerShell, and modern AI-assisted productivity tooling. What you'll do: Provide Tier 2/3 operational support for Exchange Online and hybrid Exchange environments Troubleshoot mailbox, transport, connectivity, authentication, permissions, and client-side issues Execute PowerShell-driven workflows for bulk operations, mailbox automation, user lifecycle tasks, migrations, and configuration changes Monitor service health, message hygiene, queue status, and Exchange Online Protection (EOP) behaviors Support mailbox migrations (tenant-to-tenant, on-prem to cloud, and cross-platform migrations such as G-Suite/AWS) Support deployment, configuration, and enablement of Microsoft 365 Copilot, including license validation, feature governance, and readiness tasks Assist end users and stakeholders in the effective use of Copilot within Teams, Outlook, Word, Excel, Edge, and SharePoint Troubleshoot issues related to permissions, data access policies, connectors, and Microsoft Graph data dependencies Support rollout of federated Copilot connectors, ensuring proper governance and visib...