Head of Product Design

HOWDY, WE’RE HEIDI 👋

“The AI startup growing faster than Canva”

That’s what the Financial Review called us. In 18 months, we supported over 73 million patient visits and became one of the fastest-growing companies in the world.

We pivoted from broad healthcare AI to building Earth’s finest AI Care Partner. Today, we support over 2 million patient sessions weekly across 116 countries and over 110 languages. Hundreds of thousands of clinicians use Heidi to complete documentation.

Our mission is simple: strengthen the human connection at the heart of healthcare.

We’ve found product-market fit with individual clinicians through our freemium medical scribe, transforming unstructured clinical visits into structured text artefacts. Clinicians and organizations quite like it. Now, we embark upon consuming more than just documentation. Every new job a clinician delegates to Heidi makes patients feel more attended to, cleans up health system logjams, and lets clinicians be clinicians again.

That’s where you come in.

THE ROLE

We’re looking for a Head of Product Design who still designs. Someone who raises the team’s craft by being in the file with them.

You will own the design discipline at Heidi. The team, the system, the standards, and the taste. A growing number of product designers work across our clinical pods. Your job is to raise each of them and make the product feel like the work of one person.

You’ll partner with the Head of Brand to keep product and brand expression coherent across every surface. You’ll work with PMs and engineering leads to translate complex clinical workflows into experiences clinicians trust on instinct. You’ll know when to push back on scope, when to trust an engineering constraint, and when to take something to production yourself.

This role will be based in either our Sydney or Melbourne office.

We don’t care about logos. Show us what you’ve made and the team you’ve grown.

WHAT YOU’LL DO

- Own design strategy and vision across...