Head of Product Design

Who we are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

The Role

As Head of Product Design, you will lead the design discipline at Heidi, driving excellence across product design while working closely with the Head of Brand to ensure our brand expression and product experience are deeply aligned.

You’ll own the end to end design strategy for our product suite, shaping how clinicians experience Heidi every day, from onboarding, to workflows, to every interaction in between. This is both a leadership and hands on role: you’ll build and mentor a world class design team, define systems that scale, and stay close to the details that make our experiences simple, human, and delightful.

You’ll be the kind of designer every other designer wants to be when they grow up. You lead by doing: in the Figma file, in the critique, in the pixels. You set the benchmark for craft, clarity, and precision, inspiring others through the quality of your own work as much as through your leadership.

You’ll collaborate deeply with product, engineering, and clinical teams to bring clarity to complex problems, translate insight into elegant solutions, and ensure every design decision reinforces trust in Heidi’s mission to give every clinician an AI care partner.

What you’ll do...