Invoicing & Claims Support Temporary

Why roadsurfer?

- TEAM SPIRIT & TEAM EVENTS: Look forward to a friendly atmosphere with flat hierarchies, lots of fun, and great team spirit, as well as regular team events like group sports sessions, pizza & beer nights, and more.

- FLEX WORK & WORKATION: Enjoy flexibility in working hours with our Flex Work Policy, allowing you to alternate between office days and home office days, and even work for one month per year from anywhere in Europe.

- PERSONAL DEVELOPMENT: We support your personal and professional growth through an individual growth plan and our in-house academy.

- CAMPER BUDGET: You’ll receive an annual free rental for our campers, so you can experience the #happyroadsurfing lifestyle yourself.

- JOB BIKE: Stay fit with our job bike offer.

- DISCOUNTS: Take advantage of our corporate benefits platform, the Travel Industry Card, and family & friends discounts.

- THE PLACE TO BE: Enjoy a beautiful, bright office equipped with everything your heart desires, including a ping pong table and foosball.

- OFFICE DOGS: Dogs are more than welcome at our office!

This is a fixed-term position for three months.

The Role - Your Passion

- Support the customer invoicing process by preparing invoices and checking that required information and attachments are complete.

- Review case data to ensure mandatory documents are present, correctly labeled, and easy to understand.

- Help customers understand invoices and payment options using clear, friendly, and empathetic communication.

- Handle general customer questions about invoices, payments, and short-pays; escalate complex cases to senior colleagues or specialists.

- Support adherence to SLA deadlines by completing assigned billing tasks accurately and on time.

- Assist with basic receivables tracking and dunning activities in close collaboration with Finance.

- Help compile timelines and document sets for non-legal billing disputes based on clear instructions and templates.

- Keep case ...