IT Infrastructure Manager

At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

We are looking for an experienced Infrastructure Manager to join our global infrastructure team to manage and evolve our production technology environment. Responsible for the end-to-end reliability, security, and scalability of our production infrastructure — spanning cloud services, digital asset management (DAM) platforms, file sharing and collaboration tools (including Box), and the systems that support our media agency operations globally.

This is a hands-on role: you will get into the detail of configuration, incident resolution, and vendor management. You will work closely with production, creative, and engineering teams to ensure infrastructure keeps pace with the demands of a fast-moving agency environment.

Your primary responsibilities will include:

Production Infrastructure

- Deployment, and day-to-day management of production infrastructure, ensuring maximum uptime and performance across all environments.

- Define and enforce infrastructure standards, documentation, and incident response procedures for production systems.

- Lead capacity planning and scaling decisions to support agency growth and campaign delivery demands.

- Manage infrastructure monitoring, alerting, and observability tooling, proactively iden...