Lead Patient Care Advocate

ABOUT 9AMHEALTH

9amHealth is redefining cardiometabolic care with a first of its kind, whole body approach to preventing and treating diabetes, obesity, high blood pressure, and hypertension. Founded in 2021 and backed by top tier investors including 7Wire Ventures, Human Capital, Founders Fund, and Define Ventures, we deliver custom care plans, fast medication delivery, and expert guidance that empower patients to live healthier lives.

We believe AI enabled health services will be among the biggest winners of this technology shift, and we’re building accordingly. We already use AI across the product: member facing agents, clinical copilots, automated triage, intelligent care workflows. Our goal is to bring the cost of healthcare down dramatically while providing an incredible experience for both our members and clinicians. AI isn’t a feature on our roadmap, it’s how we think about every feature on our roadmap.

We’re a Series B company with over 200 people, growing fast. Our product and engineering team is distributed across the US and Austria, and we’re scaling it significantly.

LEAD PATIENT CARE ADVOCATE

- Location: Remote

- Type of role: Full-time

WHAT IT IS

As the Lead PCA, you’ll play a critical leadership role overseeing the day-to-day operations and performance of our Patient Care Advocate team. While you may occasionally step in to support members directly during complex escalations, your primary focus is managing, coaching, and enabling your team to deliver timely, compassionate, and high-quality support. You’ll act as a key operational anchor, ensuring the team meets performance goals, stays aligned on priorities, and contributes to 9amHealth’s mission of delivering seamless, whole-body care.

This role is ideal for someone who thrives on people leadership, operational rigor, and cross-functional collaboration in a fast-moving, patient-first environment.

WHAT YOU’LL DO

Team Management & Operations (Primary Focus – ~60%)

- Provide day-to-da...