Sales Operations Manager

ABOUT 9AMHEALTH

WE’RE CREATING A NEW STANDARD OF CARE.

9amHealth is specialized cardiometabolic care: a first of its kind, whole body approach to preventing and treating obesity, diabetes, high blood pressure, and high cholesterol, and help with weight management. We offer custom care plans, prescription medications, and expert guidance to help our members live healthier every day.

9amHealth is a San Diego, California, based company led by the team behind mySugr, a successful diabetes management app acquired by Roche in 2017. 7Wire Ventures, Human Capital, Founders Fund, Define Ventures, Speedinvest, iSeed Ventures, and StartUp Health have backed 9amHealth, with a total funding of 25 million dollars. We are on a growth trajectory to achieve our mission of a more connected care approach for cardiometabolic health.

WHAT IT IS

We’re looking for a highly analytical and execution oriented Sales Operations Manager to help scale our revenue engine. As a Series B company, we are transitioning from founder led and opportunistic sales to a disciplined, data driven, and predictable growth model.

This role will sit at the center of Sales, Marketing, and Finance — owning CRM infrastructure, forecasting accuracy, SDR performance management, and analytics that drive smarter decision making across the revenue organization.

WHAT YOU’LL DO

1. Own and Optimize the Revenue Infrastructure

- Serve as the owner and administrator of our CRM (HubSpot)

- Design and enforce pipeline stages, lead routing logic, opportunity hygiene, and data governance

- Build scalable processes to support strategic and enterprise and sales motions

- Partner with Marketing Ops on lead lifecycle management and attribution

2. Manage the SDR Function

- Directly manage and coach the SDR team responsible for outbound prospecting and inbound qualification

- Set and monitor KPIs: meetings booked, conversion rates, pipeline contribution, activity metrics

- Optimize territory planning, account ...