Lead Project Manager

About us

We’re a tight-knit team of creative, data-driven people, continuously building services & partnering with the world’s largest brands.

We value great work with talented, innovative & driven people, making meaningful connections with like-minded creatives along the way!

Role

This is a full-time, fully remote position that allows work from anywhere/everywhere in the world. You own the Project Management function — building a high-performing team that delivers work on time, at quality, and with clear accountability. You are a builder of people, standards and the systems they work in.

What you’ll do

- Lead PM Team Performance & Development: Hire, train, and manage a team of Project Managers and Senior PMs. Run regular performance reviews with clear expectations and KPIs. Quickly identify strong vs. weak performers, coach talent, and take action when needed. Build a strong, accountable PM team where ownership is the standard.

- Own Delivery Execution & Accountability: Ensure every account has a clearly accountable PM with defined timelines and ownership. Hold PMs accountable for on-time delivery, proactive communication, and timely escalation. Step in when delivery is at risk and ensure PMs own outcomes, not just coordinate tasks.

- Build & Refine PM Systems: Create and optimize PM systems using ClickUp, Notion, and Airtable (workflows, KPI dashboards, tracking). Ensure systems drive accountability and clarity across tasks, timelines, and ownership—not just documentation.

- Manage Resource Planning & Team Capacity: Own PM team capacity across all accounts. Ensure proper allocation of time, talent, and seniority. Anticipate hiring needs based on pipeline growth and workload demands.

- Drive Escalation Identification & Coordination: Ensure delivery risks are surfaced early and consistently. Maintain clear visibility on at-risk accounts, active issues, and breakdown patterns. Ensure escalations are well-documented, structured with context, and routed ...