Office 365/Collaboration speciallist - Enterprise Voice

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role The Workplace Collaboration technical analyst possesses basic/ advanced expertise in one or more communication and collaboration technologies, both on-premises and in the cloud. This role encompasses proficiency with widely used tools from Microsoft (Office 365 Suite, Exchange, SharePoint, OneDrive, MS Teams, Yammer, AD/AAD, etc.), Cisco (WebEx, Jabber, etc.), HCL (Domino), among others. Individuals in this position serve as a technical escalation point for Workplace Collaboration and provide technical leadership to internal delivery teams, customers, and Kyndryl Account Teams during all technical discussions, major incidents, and complex RFS activities. They collaborate closely with customers to assess IT environments, address technological gaps, create remediation plans, and offer informed technical recommendations. Workplace Collaboration technicians are accountable for maintaining the stability of the customer's collaboration environment, overseeing and implementing environmental changes with minimal impact to business operations. They lead efforts to resolve major incidents, deliver technical solutions within agreed SLA timeframes, conduct skills gap analyses, and facilitate training to bridge knowledge gaps. Additionally, they develop standard operating procedures (SOPs) and best practices for internal use by the Kyndryl Delivery team. Responsibilities Provide technical support to customers, Kyndryl Account Teams, and Internal Del...