Operations Coordinator

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client is a consumer brand serving a luxury audience and operating in a fast-paced environment where operational precision, responsiveness, and high service standards are critical. They are seeking a highly organized professional who can support leadership across multiple operational and administrative priorities while maintaining strong context across ongoing workstreams and ensuring that day-to-day execution reflects the brand’s high standard of care.

LOCATION

Fully Remote (Work from Home) | 9 AM - 5 PM EST

ROLE OVERVIEW

The Operations Coordinator will support the CEO and CFO across a broad range of operational, administrative, and coordination responsibilities. This role will own processes end-to-end, manage multiple priorities simultaneously, and ensure that tasks move forward through proactive follow-up, problem-solving, and strong attention to detail. The ideal candidate is highly organized, retains context across projects, and operates comfortably in a fast-moving environment without requiring close supervision.

KEY RESPONSIBILITIES

ORDER & FULFILLMENT MANAGEMENT

- Monitor and manage timely fulfillment of customer orders through Shopify and fulfillment partners.

- Track priority and VIP customer orders, follow up with fulfillment centers through Discord, and proactively escalate issues when needed.

- Process order updates, modifications, and subscription changes through Shopify and Recharge.

- Handle shipping issues and file carrier claims as required.

- Assist with chargeback documentation and resolution.

PROJECT & TASK COORDINATION

- Attend leadership calls and capture action items, owners, and follow-up timelines.

- Proactively follow up with stakeholders on open tasks and deadlines.

- Sup...