Private Pay Researcher

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary At Omnicare, compassion is at the center of everything we do. As you support Omnicare, a CVS Health company, we will support you by offering all the tools and resources you need in a collaborative team-based environment. Our goal is to ensure that you are able to provide top-tier service and resolution for our patient accounts. As a Private Pay Researcher , you will be responsible for monitoring and researching billable insurance on patient accounts in a long-term care setting. This role is essential to ensuring patient financial services are handled properly. The Private Pay Researcher is responsible for resolving any resident billing questions or concerns. In addition, the Private Pay Researcher will: Serve as customer support for long-term care residents, responsible parties, and facilities. Collect information and verify account specific billing, insurance, and coding. Update and document customer accounts designated in work queues. Verify accuracy of existing account standing and progress accounts accordingly. Conduct outbound calls to reconcile account issues and outstanding account balances. Ensure compliance through strict adherence to federal and state laws, as well as company policy. Payment processing and post follow-up. Participate in corporate campaign strategies to further leadership led initiatives. Required Qualifications 1+ years of experience in customer service and a high-volume call environment. Demonstrated proficiency in Microsoft Office Suite, specifically Outlook, Word and Excel, as well as ...