Process Analysts Team Lead, Costa Rica

WHAT WE ARE BUILDING

Mimica's mission is to empower enterprises, teams, and individuals to reclaim their most precious resource — time and work more efficiently, with greater purpose and impact.

Our AI-powered task mining observes employee actions across the desktop and categorizes them into detailed process maps. Mimica’s process intelligence highlights inefficiencies, prioritizes improvements based on ROI, recommends the optimal technology for automation (RPA, intelligent document processing, GenAI), and provides a blueprint for building new automations and transforming work.

WHAT YOU WILL WORK ON

As a PA Team Lead, your role will directly influence the successful delivery of your team’s work. You will lead a squad of Process Analysts through the technical implementation process and play an active role in ensuring projects are executed on schedule, including during urgent situations.

Your responsibilities will include:

Planning:

- Collaborate with the Solution Engineer and PA Manager to define the structure and scope of each project, setting clear evaluation criteria and success benchmarks.

Execution:

- Assign projects, ensuring timely delivery while monitoring key metrics such as on-time delivery, accuracy, and overall project quality.

- Conduct regular check-ins with project teams to address questions on map structure, data, and workflow.

- Manage end-to-end coordination with stakeholders, resolving issues that may affect delivery, ensuring deadlines are met, and providing weekly status updates.

- Act as a resource for colleagues throughout the project lifecycle by offering tactical guidance and coaching on best practices, mining, and mapping techniques.

- Provide insights and solutions for complex or unique cases/projects.

- Ensure all project deliverables meet established quality standards.

- Coordinate with Quality Assurance team members pending tasks

Leadership:

- Facilitate weekly planning and sync meetings for your team, delegati...