Renewal Manager - APJ

Are you ready to power the World's connections?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the Role:

We are seeking a dedicated Renewals Manager with a proven track record in Sales and Account Management, ideally with experience in open source or similar enterprise software environments. The Renewals Manager will play a critical role in ensuring the continued success and satisfaction of our existing customer base by focusing on contract renewals and opportunities for account expansion. As a Renewals Manager, you will be a key player in our growth strategy, directly contributing to the stability and expansion of our recurring revenue.

What you'll be doing:

- Develop and implement a comprehensive strategy for contract renewals, focusing on maximizing retention rates and identifying upsell and cross-sell opportunities within our existing customer base.

- Work closely with Account Executives to ensure a seamless renewal process, understanding customer needs and aligning our solutions to meet those needs.

- Working several quarters ahead of renewal dates to ensure customer readiness, engaging with the broader account team, partners and customer health data to identify renewal risk, and partner on remedial actions aimed at securing renewal.

- Identify expansion opportunities to generate additional revenue, driving those opportunities to closure and/or ensuring that the appropriate account team are engaged to maximize the opportunity

- Act as the primary point of contact for renewal-related inquiries, building and maintaining strong relationships with our customers to ensure their continued satisfaction.

- Conduct account reviews and planning to forecast renewals accurately, identify at-risk accounts early, and implement strategies to address...