Robotics Processing Automation Support Engineer

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Provide second-level production support for Robotic Process Automation (RPA) bots and workflows, ensuring operational stability, optimal performance, and continuous improvement of automation solutions. This role requires deep hands-on expertise with Automation Anywhere and UiPath platforms, with a strong advantage for candidates familiar with Agentic Process Automation (APA) and the healthcare domain. What you will do Provide L2 RPA production support for UiPath and Automation Anywhere bots, ensuring stable and reliable operation Monitor, triage, and resolve production incidents related to RPA automations Perform root cause analysis on bot failures, exceptions, and system errors; implement corrective actions Analyze logs, data, and system behavior to diagnose and resolve technical issues Manage incidents, service requests, and changes using ITSM tools such as ServiceNow and Jira Ensure production automations meet defined SLAs and operational OKRs Escalate critical or unresolved issues to L3/development teams with complete documentation Troubleshoot bot runner connectivity, orchestrator/control room issues, and execution failures Resolve scheduling, triggering, queue processing, credential, access, and permission-related issues Diagnose dependency, environment, data integrity, and application performance issues impacting bots Collaborate with RPA developers, business analysts, operations, and IT teams to resolve issues and improve automation stability Participate in stand‑ups, sprint reviews, and Change Advisory Board (CAB) meetings...