Sales Development Representative

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client is a reputable construction company specializing in residential and commercial roofing as well as other construction projects. They are committed to delivering high-quality service to homeowners and businesses, with a strong emphasis on craftsmanship, reliability, and customer satisfaction. Their work focuses on helping clients protect and improve their properties through trusted construction solutions delivered on time and within budget.

LOCATION

Fully Remote | 8 AM – 5 PM EST / 12 PM – 9 PM EST

ROLE OVERVIEW

The Sales Development Representative (SDR) will be responsible for engaging inbound leads, discussing upcoming roofing and construction projects, and gathering key information to support the early stages of the sales process. This role requires strong conversational ability, thoughtful questioning, and a personalized approach to lead engagement, including pre-call research to ensure each interaction is relevant and client-focused.

KEY RESPONSIBILITIES

LEAD ENGAGEMENT & CONVERSATION MANAGEMENT

- Handle inbound calls from leads, discussing roofing and construction projects, answering questions, and gathering key project details.

- Establish rapport through natural and friendly conversations that help leads feel comfortable and valued.

- Provide initial information about services, pricing, and timelines to help clients understand available solutions.

- Gather customer details such as project scope, location, and specific requirements for internal handoff.

MARKET RESEARCH & LEAD PREPARATION

- Conduct market research before calls, including reviewing property details through Google Earth and related sources.

- Use research findings to personalize conversations and demonstrate understanding of ea...