Senior Lead – SAP Site Reliability Engineer - AMS

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role To ensure the stability, availability, resilience, and reliability of SAP processes , primarily financial processes (FI) , guaranteeing that batch and online processes run according to schedule and business objectives, with traceability, evidence, proactive monitoring, and failure recovery , while leading operations under AMS, SRE, and continuous improvement principles . 1. Reliability, Incident, and AMS Operations Management Lead the management of critical SAP incidents and major problems , ensuring root cause analysis (RCA) and remediation plans. Oversee the execution and reliability of SAP jobs and process chains (financial, accounting, and operational), in coordination with SAP Basis. Ensure the correct operation of SAP FI processes , including: General Ledger (GL) Accounts Payable (AP) Accounts Receivable (AR) Asset Accounting (AA) Financial close processes Ensure proper ticket management in ServiceNow / Jira , including prioritization, escalation, and evidence‑based closure. Define and validate communication and escalation criteria with business and IT stakeholders. 2. SAP Reliability Engineering and Advanced Functional Analysis Apply Site Reliability Engineering principles within SAP environments: Stability of critical business processes Reduction of recurring incidents and reprocessing Operational automation Analyze complex failures impacting SAP FI and integrated modules. Validate end‑to‑end financial and operational process fl...