Senior Salesforce Solution Consultant

About the Role In this role, you will be at the forefront of the AI revolution as both a architect and a hands-on Agentforce Specialist. You will be directly responsible for implementing intelligent, autonomous AI agents into Salesforce environments to automate complex business processes and optimize customer experiences. This position uniquely combines deep Salesforce architectural expertise with a specialized passion for AI/Agentic-driven solutions. You will partner with customers and internal teams to translate complex business needs into tangible outcomes, acting as the primary technical authority for helping organizations activate, scale, and maximize their use of Agentforce. Key Responsibilities Agentforce Specialization & AI Implementation Agent Design & Deployment: Lead the end-to-end design, configuration, and deployment of Agentforce-powered agents, ensuring they meet business logic, compliance requirements, and UX goals. Agent Tuning: Define and orchestrate agent actions, configure and maintain each agent’s topics, and perform continuous testing in customer environments to grow Agentforce consumption. Architecture & Technical Strategy Solution Architecture: Translate complex business requirements into concrete, high-level technical solution designs. Validate technical viability, scalability, and security of all proposed solutions. Data Strategy & Governance: Define data architecture, data quality standards, and governance protocols (e.g., legal reviews, AI council) to ensure secure and compliant AI deployments. Best Practices & Documentation: Build and maintain technical documentation, knowledge bases, and proofs of concept (POCs). Develop standardized agent deployment processes and advise on software development lifecycle (SDLC) best practices. Customer Advisory: Assess technical/business readiness and map organizational processes through direct customer discovery workshops. Explain complex technical concepts in business-friendly terms to C-level execu...