Senior UX Researcher

ABOUT US

Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/

ABOUT THE ROLE

We're building and scaling a high-growth D2C product used by hundreds of thousands of customers globally. We move fast, ship often, and every product decision needs to be grounded in real user data, not assumptions.

We're looking for a Senior UX Researcher who can build and run a proper research practice, both qualitative and quantitative, and directly connect findings to conversion, retention, and funnel improvements. You'll work closely with Product, Growth, and design leadership to ensure we make smart, data-backed decisions across every part of the product.

This is not a passive observation role. You'll be expected to set the research agenda, design and run studies independently, synthesize insights, and advocate for change with measurable impact. If you're excited by ownership, fast shipping, and seeing your research ship into product within days, read on.

KEY RESPONSIBILITIES

- Set and own the research agenda, define what we research, why, and in what order, in collaboration with Product and Growth leadership.

- Design and run structured research programs, including user interviews, usability tests, surveys, diary studies, and in-product feedback mechanisms.

- Analyze session recordings, heatmaps, and behavioral data (Clarity, Mixpanel) to identify friction and patterns.

- Conduct competitor research to benchmark best practices and identify differentiation opportunities.

- Define and track quantitative research metrics, not just qualitative impressions.

- Translate findings into clear, prioritized recommendations that product and desi...