ServiceNow Developer

ServiceNow Developer Overview We’re looking for a ServiceNow Developer to take ownership of an existing ServiceNow (ITSM) implementation that is currently underperforming and slow to evolve. The foundation of the application is already built, but it requires: Optimization, faster execution of feature requests, improved reporting, templates, and dashboards, and stronger communication across teams and with the client. This role is highly client-facing and requires someone who can bridge development and production, clearly communicate progress, and deliver on a structured development plan. Contract Context Full-Time Contract runs through November 2025 with likely extension into Option Year - 2027 Looking for someone who can stabilize and scale the platform long-term Must be US Citizen and US based Responsibilities Optimize & Expand Existing ServiceNow Application Take an existing custom-built project analysis tool and fully translate and enhance it within ServiceNow Improve current functionality, performance, and usability Own ongoing feature requests and enhancements Build out missing capabilities such as: Templates, reporting, dashboards, and widgets / Service Portal components Drive Development to Production Execution Work across development and production environments Collaborate with: Internal ServiceNow developer and client-side ServiceNow support team Ensure faster turnaround on feedback and requests (current major gap) Manage update sets, testing, and deployments efficiently Build a Scalable, Integrated System Integrate ServiceNow with: CMMS systems, BUILDER SMS, and other facilities / maintenance platforms Support data flow, data quality, and system reliability Experience integrating with CMS platforms and facilities systems (Nice to have) Own Communication & Client Experience Act as a primary point of contact for a highly technical government client Clearly communicate: What is being worked on, when it will be delivered, and progress Confidently answer technical questions in real time Documentation, Training & Visibility Create: Training materials and documentation for future developers Ensure work is transparent, trackable, and well-documented Take pride in delivering work that is clean, structured, and presentable What Success Looks Like Feedback from the client is implemented quickly (not weeks/months) Clear development schedules are communicated and followed Reporting, templates, and dashboards are fully functional Collaboration between teams becomes smooth and responsive The ServiceNow platform becomes a reliable, scalable system—not a bottleneck Required Experience 3+ years of ServiceNow Development experience Strong experience with ServiceNow ITSM Proven ability to: Build and optimize custom applications Develop Service Portal pages, widgets, and workflows Experience working across dev → test → production environments Strong understanding of: Data integrations System architecture Update sets and deployment processes Nice to Haves Experience with: Facilities / maintenance systems (CMMS, BUILDER SMS), Government or regulated environments, and CMS integrations ServiceNow Certifications: Certified Application Developer and Certified Implementation Specialist Soft Skills (Critical for This Role) Clear, proactive communicator (this is a current pain point) Able to work quickly and respond in real-time environments Comfortable working directly with technical stakeholders Highly organized with strong follow-through Takes ownership and pride in delivering high-quality work Client Client is engaged in a long-term contract with the U.S. Department of Veterans Affairs to develop and implement a new facilities assessment program on a national scale. This project will support the modernization and strategic planning of healthcare infrastructure across the country.