SMB Growth Manager

Who is Heidi?

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.

We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than ten million patient visits each month are powered by Heidi across 190 countries and over 110 languages.

Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.

Backed by nearly USD$100 million in total funding, Heidi is expanding across ANZ, the USA, UK, Canada, and Europe, partnering with major health systems

We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge?

About the Role

We’re looking for an SMB Growth Manager to drive adoption and revenue growth across small and independent healthcare providers in the GCC.

This is a commercial role spanning both pre- and post-sales. You will be responsible for guiding customers from initial product usage through to long-term adoption and expansion. The role combines elements of sales, customer success and growth, with a strong focus on building relationships and driving measurable outcomes.

This role plays a critical part in localising our approach and converting product engagement into sustained revenue growth.

What you’ll be doing

Growth & Sales

- Convert inbound interest into qualified opportunities and pilot programmes

- Run structured discovery to understand customer workflows and needs

- Deliver tailored product demonstrations to healthcare providers

- Manage deals end-to-end, from first conversation through to close

- Build and maintain a strong pipeline, ensuring consistent deal progression

- Identify and close expansion opp...