Sr Service Advocate - Ops Proactive Member Engagement

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: This position the candidate will need to live within 40 minutes of New Albany, OH, Phoenix AZ, or High Point, NC. The position will have a start time of 9am in your time zone. Steering members toward behavior change will enhance their benefits and member experience. Willingness to learn, understand and deliver complex information regarding member’s health benefits or well-being. Owns the members concerns all the way through to resolution no matter where that might take us. You may be interacting with providers, clinicians, pharmacists, and many other professionals in an effort to provide total satisfaction and resolution to the member Consistently seek to build trusting relationships with members by understanding their needs and health aspirations Deliver a suite of services to members that support easy navigation of the healthcare system, from providing personalized recommendations, to maintaining individual data accuracy and integrity Assists the member in finding their health ambition Connects the member with additional administrative and clinical resources as needed Uses proactive, predictive and preventative analytics to service members Provides high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed customer satisfaction Coordinates with clinicians to compile the member's Care Plan and conduct adherence follow-up Works with case managers for members requiring urgent or emergency service, or services rendered in a setting other than a practitioner’s of...