Client Strategy & Operations Manager

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

WHY THIS ROLE EXISTS

Scale Army is the company fast-growth founders call when they want to scale headcount, revenue, and operational clarity—without burning cash or killing culture.

We’re hiring a Client Strategy & Operations Manager who combines strategic thinking, strong business judgment, and commercial instincts. This person will operate at the intersection of operations, revenue, and client strategy—partnering closely with enterprise customers to drive successful outcomes while making Scale Army’s engagements more profitable, scalable, and repeatable over time.

You’ll own a portfolio of high-value enterprise clients and serve as their strategic operations partner: diagnosing business problems, shaping solutions, and translating strategy into execution. You’ll also own key revenue and retention levers across your portfolio, including forecasting, expansion, and long-term account health.

If you excel, you’ll grow into leadership and help build a Deal Success / Client Operations function that unifies client success, revenue performance, and operational excellence into one high-impact system.

WHAT YOU’LL DO

OWN CLIENT-FACING BUSINESS OPERATIONS

- Own the operational success, revenue performance, profitability, retention, and LTV of your client portfolio.

- Act as the primary operations partner for enterprise clients across the full engagement lifecycle (onboarding → growth → maturity).

- Build trusted relationships with founders and executives by understanding their business models, org design, incentives, and constraints.

- Identify operational risks and opportunities proactively and design solutions before they become escalations.

DRIVE REVENUE & ACCOUNT GROWTH

- Partner on expansions, renewals, and additional scope opportunities.

- Forecast revenue, margin, and retention across your portfolio.

- Identify whitespace, uncover talent and operational gaps, and build data-backed growth plans.

- Support commercial proposals with clear business cases and financial logic.

OPERATE LIKE A STRATEGIC OPERATOR

- Break down client go-to-market, operations, delivery, and organizational design.

- Lead QBRs and strategic reviews with executive stakeholders.

- Challenge assumptions, propose alternatives, and defend recommendations with data.

- Navigate ambiguity, escalations, and complex conversations with calm, structured thinking.

USE DATA AS YOUR OPERATING SYSTEM

- Build and maintain forecasts, scorecards, and dashboards.

- Use HubSpot, Sheets/Excel, and internal tools to create visibility into performance.

- Tie insights and recommendations directly to metrics that matter to leadership and clients.

WHO YOU ARE

You have 4+ years of experience in roles such as Business Operations, Strategy & Operations, Consulting, GTM Strategy, Customer Strategy, or similar.

You’ve likely worked at:

- Consulting or strategy-led environments

- High-performing tech, SaaS, or growth-stage companies

- Or any company known for strong analytical rigor and client-facing problem solving

You also have experience in smaller, fast-growing environments where:

- Structure is evolving—you build processes, not just follow them

- You own outcomes, not tasks

WHAT SETS YOU APART

We’re not just looking for someone who checks the boxes. We’re looking for someone who thinks differently:

- Strong business intuition — You can walk into a client’s business, map their model, and spot the lever no one’s pulling. You think in systems, not tasks.

- Finance acumen — You’re comfortable with margins, unit economics, forecasting, and building a business case that actually holds up.

- Executive presence — You can push back on a founder in a meeting, hold your ground with data, and still leave them feeling like you’re on their team.

- Revenue accountability — You don’t just manage accounts. You own the revenue, retention, and expansion outcomes tied to your portfolio.

- LMA (Leadership, Management, Accountability) — You take initiative without waiting for permission. You see something broken, you fix it. You see an opportunity, you build the plan.

SCOPE OF OWNERSHIP

You fully own:

- Your client portfolio and its operational and revenue performance

- Forecasting, reporting, and account-level strategy

- Executive-level client conversations and escalations

- Continuous improvement of delivery, structure, and client experience

GROWTH PATH

- Phase 1: Own and scale a portfolio of enterprise clients

- Phase 2: Lead a small team

- Phase 3: Opportunity to build the Deal Success / Client Operations function

THIS ROLE IS RIGHT FOR YOU IF…

- You’re analytical, structured, and commercially aware.

- You’re comfortable operating in a fast-moving, sub-