Medical Virtual Assistant

We’re looking for a Medical Virtual Assistant who can bring organization, accuracy and warmth to a fast-moving healthcare environment. You’ll support clinicians, administrators and patients by managing scheduling, communication, documentation and day-to-day operational workflows. This role is ideal for someone who thrives in high-touch environments, understands the importance of accuracy in medical settings and can stay calm and organized even when juggling multiple priorities. If you enjoy helping patients navigate their care while keeping operations running smoothly, you’ll be a strong fit here. Why You’ll Want to Join You will be paid in USD (bi-monthly: every 15th and 30th) Up to 14 days of Paid Time Off annually (starting Day 1) Observance of Holidays based on your location 100% remote setup with flexibility to work where you perform best Work closely with healthcare providers and administrative teams Opportunity to support impactful work that directly helps patients and families What You’ll Work On Patient Communication and Support Serve as the first point of contact for incoming patient inquiries Manage phone, email and text communication with clarity and empathy Assist patients with questions about scheduling, documentation, treatment plans or general requests Direct patients to the correct clinician or department as needed Scheduling and Calendar Management Schedule, reschedule and coordinate patient appointments, evaluations and follow-ups Maintain organized clinician calendars and manage time blocks, cancellations and conflicts Communicate appointment reminders and updates to patients Medical Documentation and Coordination Update patient records and ensure information is accurately documented Collect, review and organize intake forms, referrals and authorizations Assist with maintaining EMR data hygiene and workflow consistency Insurance and Administrative Support Support patients by reviewing or gathering insurance information, coverage details and visit...