Digital Success Manager

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com. Job Description: Amplify is seeking a proactive and customer-focused Digital Success Manager to join our Customer Success and Development team. In this role, you will support a high-volume portfolio of Tier 3 customers, ensuring a smooth onboarding experience and ongoing engagement through scalable strategies. You will serve as the primary point of contact for your book of business, driving engagement through check-in calls, email campaigns, and webinars. You will help customers successfully implement Amplify’s products, monitor satisfaction and usage trends, and identify opportunities to improve retention and drive growth. You will deliver webinars and scalable programming to increase product adoption and customer understanding throughout the school year. Simultaneously, you will keep a keen eye on customer satisfaction, trends, and needs to determine scalable solutions that best support this customer tier. Finally, you will nurture renewals and support retention rates within your book of business by actively seeking upsell/cross-sell opportunities and mitigating risks to prevent customer churn. Essential Responsibilities : Account Ownership & Retention Own the Customer Journey: Own the entire customer journey for a defined book of Tier 3 accounts from onboarding through post-sales, acting as the accountabl...