Customer Success Engineer

Role: Customer Success Engineer

Job Type: Full Time, Remote

Crogl
Fully Autonomous AI Team Member for Your SOC

Join Crogl and be at the forefront of revolutionizing security operations with AI. As a Customer Success Engineer, you'll empower high-performance security teams by shaping the future of our cutting-edge security analytics platform.

Our Customer Success team is growing. We're looking for self-starters who are committed to excellence, thrive in a fast-paced environment, and are excited to improve the lives of security teams. If this sounds like you, let's chat!

What you'll be doing:

- Lead architectural reviews and performance optimizations during customer implementations, ensuring successful deployments and maximizing the value of Crogl's platform

- Serve as the trusted technical advisor for customers who are using Crogl

- Act as the voice of the customer by providing feedback to the Product and Engineering teams that will help drive product improvements

- Serve as a technical expert during the sales process, delivering compelling demonstrations of Crogl's capabilities, including feature engineering, training, and model monitoring, resulting in increased customer adoption

What you bring to the team:

- 3-5 years of experience in software or customer engineering roles with a strong emphasis on customer-facing engagements

- A strong track record of rapidly prototyping ideas and seeing them through to reality

- Familiarity with the concepts of API and data integration, this may also be a familiarity or understanding of coding languages (TypeScript, Go, Python, etc..)

- Familiarity with deploying applications into secure customer networks composed of cloud and data center infrastructure

- An effective communicator who can translate highly complex technical concepts to both technical and non-technical audiences with empathy and depth

- Embed with strategic customers to understand their business challenges and technical requirements in de...