Technical Support Engineer

Role: Customer Success Engineer

Job Type: Full Time, Remote

Crogl
Fully Autonomous AI Team Member for Your SOC

Join Crogl and be at the forefront of revolutionizing security operations with AI. As a Customer Success Engineer, you'll empower high-performance security teams by shaping the future of our cutting-edge security analytics platform.

Our Customer Success team is growing. We're looking for self-starters who are committed to excellence, thrive in a fast-paced environment, and are excited to improve the lives of security teams. If this sounds like you, let's chat!

What you'll be doing:

- Own the customer support experience across ticketing, email, and shared Slack channels — triage, reproduce, and drive issues to resolution

- Engage actively in the Crogl practitioner community (forums, shared channels, user groups) to answer questions, surface patterns, and build relationships with users beyond your assigned accounts

- Diagnose technical issues across Crogl deployments in hybrid/on-prem and cloud environments, partnering with Engineering on root cause and fix delivery

- Build and maintain the Crogl knowledge base — runbooks, troubleshooting guides, FAQs — so each ticket teaches the next customer

- Act as the voice of the customer by aggregating support trends and feeding them to Product and Engineering to drive product improvements

What you bring to the team:

- 3-5 years of experience in technical support, customer engineering, or a similar customer-facing technical role

- A track record of resolving complex technical issues across distributed systems, with strong debugging and log-analysis instincts

- Familiarity with the concepts of API and data integration, this may also be a familiarity or understanding of coding languages (TypeScript, Go, Python, etc..)

- Familiarity with applications deployed into secure customer networks composed of cloud and data center infrastructure

- An effective communicator who can translate highly complex...