Customer Support Agent | Philippines

Who are Heidi?

Heidi is on a mission to halve the time it takes to deliver world-class care.

We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world.

Built for clinicians, by clinicians, at the core of Heidi is its people. We are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors.

We achieve in 6 months what it takes our competitors 4 years to do. In just 12 months, 20 million patient consults were supported by Heidi, and we’re now powering more than 1 million consults every week.

With our most recent $16.6MM round of funding from leading VC firms, we’re geared up to supercharge our ambitious global growth, starting with the US, Canada, UK and Europe - and we need great people like you to get there. Ready for the challenge?

The Role

As a Customer Support Agent, you’ll be on the front line supporting healthcare professionals using our AI-powered tools. You’ll help customers feel confident, supported, and in control - particularly in the moments that matter, when they need clear guidance, reassurance, and trust in a clinical setting.

You’ll manage customer support cases with care and professionalism, delivering support that is accurate, timely, and grounded in clear, empathetic communication. Your work will directly shape how customers experience Heidi, playing a critical role in building trust, loyalty, and long-term success for both our customers and our company.

This role is for people who take pride in the craft of customer support and care deeply about delivering consistently high-quality, human customer experiences.

WHAT YOU’LL DO

- Act as the first point of contact for customer queries via chat, email, and phone, providing timely, professional, and reassuring support.

- Develop a strong understanding of how Heidi works and how ...