Engagement Director — Strategic Transformation & Customer Success Leader

The Slack Practice Engagement Director is a senior strategic leader responsible for helping enterprise customers achieve measurable business transformation and long-term success through Salesforce solutions. Acting as a trusted executive advisor, this role bridges strategy, sales, delivery, and customer success to shape, position, and lead complex, high-impact engagements across a portfolio of strategic accounts. Partnering closely with Services Sales, Account Executives, Solution Architects, and Delivery leaders, the Engagement Director owns both pre-sales and post-sales engagement strategy — from solution visioning and proposal development to executive stakeholder alignment and successful delivery execution. This role is ideal for a consultative leader who thrives in executive-facing environments, excels at navigating complex enterprise transformations, and is passionate about driving customer outcomes at scale. Your Impact Strategic Client Leadership Serve as a trusted advisor to executive stakeholders, guiding enterprise customers through large-scale digital transformation initiatives. Develop and communicate compelling transformation strategies that align Salesforce capabilities to customer business objectives and measurable outcomes. Build long-term executive relationships that foster customer trust, adoption, and advocacy. Lead strategic conversations around enterprise transformation, implementation methodology, roadmap planning, and organizational change. Pre-Sales & Solution Strategy Partner with Account and Services Sales teams to lead Slack pre-sales engagement activities including: Opportunity qualification Strategic solutioning Scope definition Statement of Work (SOW) development Delivery planning and staffing strategy Collaborate with Solution Architects, SMEs, and Delivery leaders to shape scalable, high-value implementation proposals. Influence customer decision-making by clearly articulating business value, implementation strategy, and transformat...