Founding Product Operations

Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient–doctor interactions, we’re entering an era where data is abundant.

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.

If you're passionate about how technology can supercharge healthcare, you’ll fit right in.

Backed by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast.

Short on time? TL;DR

- You: Investigate complex escalations involving our product, labs, and vendor systems.

- Focus: Figuring out what actually happened when something breaks makes sure each problem only occurs once.

- Location: Fully remote (EST timezone only)

Why we need you

Healthcare is exception-driven. The edge case isn’t a nuisance — it’s the work. Every payer routing issue, unexpected lab result, or broken workflow represents a real patient whose care depends on someone resolving it correctly.

Junction's product connects healthcare, lab operations, and developer infrastructure. That creates a constant stream of complex, cross-functional problems. This role exists because handling those problems well isn't a side effect of building a great product — it's a prerequisite.

This is a founding Product Ops role reporting to the Head of Product. You’ll work across engineering, support, operations, and external partners to investigate complex issues and drive them to resolution.

The impact of your work will be making these issues faster to understand, faster to resolve, and less likely to happen again.

What you'll do

- Play a key role in our release ...