Renewal Manager, EMEA

ABOUT THE TEAM

 Mural is a leading provider of visual collaboration software that is on a mission to fix the way teams work together. We are a hard working bunch that are committed to caring, adapt to thrive, and know we will triumph through teamwork. 

YOUR MISSION

You will play a crucial role in managing customer relationships and ensuring the timely renewal of subscriptions. This position requires a highly organized and customer-focused individual who can effectively communicate with clients, understand their needs, and work collaboratively with internal teams to drive renewal success.

WHAT YOU'LL DO

- Manage and oversee the renewal process for existing customers, ensuring timely and accurate renewals.

- Proactively engage with customers prior to contract expiration to discuss renewal options and address any concerns.

- Prepare and present renewal proposals and agreements.

- Maximize customer retention 

- Ensure customers are on the right pricing, packaging, and service model

- Provide exceptional customer service and support, addressing any issues or questions related to renewals.

- Act as a liaison between customers and internal teams to resolve any issues that may impact renewal decisions.

- Maintain accurate records of renewal activities, customer interactions, and contract details in the CRM system.

- Provide regular reports on renewal status, renewal rates, and potential risks to management.

- Accurately forecasting renewal performance on a monthly, quarterly, and annual basis

- Work closely with the customer success, sales, and finance teams to ensure alignment and a seamless renewal process.

- Participate in team meetings and contribute to the development of strategies to improve customer retention and satisfaction.

WHAT YOU'LL BRING

-  2+ years of experience in a customer-facing role, preferably in a SaaS or technology environment.

- Proven track record of managing customer renewals and achieving high renewal rates.

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