Senior Mission Success Manager

About the Role

Second Front Systems (2F) is seeking an ambitious Senior Mission Success Manager to join our mission-driven team. We are a dynamic, fast-growing entrepreneurial company at the intersection of cutting-edge technology and national security, committed to delivering transformative solutions that empower our nation’s defenders. This is an opportunity to play a pivotal role in shaping the future of a company that is redefining the way software is delivered and secured in the defense sector.

At 2F, we thrive on innovation and purpose, combining a startup’s agility with a clear mission to support national security. You will be at the forefront of driving the customer experience behind the deployment and scaling of our revolutionary Game Warden https://www.secondfront.com/game-warden platform—an industry-leading tool that is accelerating the secure adoption of mission-critical SaaS solutions for the U.S. government. If you’re ready to contribute to a team that values ingenuity, collaboration, and impact, we want to hear from you.

Note: This role requires U.S. citizenship due to government contract requirements. Additionally, candidates must reside in one of our approved hiring hubs:

- DC/Maryland/Virginia

- Raleigh/Durham/Chapel Hill, NC

- Denver/Colorado Springs, CO

- Dallas/Fort Worth, TX

What You’ll Do

- Serve as the primary point of contact for customers, fostering strong relationships with government end users and commercial clients.

- Conduct regular Quarterly Business Reviews (QBRs) to communicate progress, gather feedback, and ensure alignment with customer goals.

- Responsible for renewals, upsells, and cross sells.

- Partner closely with engineering and product teams to ensure timely and successful delivery of technical solutions.

- Translate customer needs into actionable requirements, ensuring seamless integration and deployment of our PaaS solutions.

- Guide customers through the Authority to Operate (ATO) complian...